MEET THE MAKER
V8 Woodcraft Designs is a small business started by a mom of 4 in Thornton, CO. I strive to offer unique, personalized, and meaningful products for your home. Without you, V8 Woodcraft Designs would not be possible. We thank you for your support!
Order Processing & Shipping
We do our best to fulfill and ship orders out within 7-10 business days, sometimes sooner. Please note that turnaround time may be longer during holidays and can also depend on current production schedule. This production time is not included in the shipping or delivery time estimate. All products are shipped from Thornton, CO. Our products are made to order unless otherwise specified. Rush orders are available for an $25 additional fee.
Upon completion of an order, the package will be shipped within 1-3 business days. On occasion, if we see that more than one order has been placed by an individual, we may go ahead and combine those orders into one package to try and reduce the overall shipping costs. When orders are combined, it usually results in one of them being expedited, so we hope you will see this as a benefit to you.
The transit time for each order depends on the shipping method chosen at the checkout. Not all tracking events may be represented in real-time, and this causes a shipment to appear stalled at a particular place/event. There are also other factors beyond our control that may extend the delivery window, including but not limited to:
• Packages being handled by multiple carriers, when handed off to local carriers
• Local customs department processing time
For these reasons, we are unable to guarantee a delivery date with certainty.
Handling from mail carriers is beyond our control. However, if a product is damaged during transit a replacement will be sent once damaged product is returned (or disposed of if it is glass) along with a return mailing label. Please contact us at firstname.lastname@example.org with photos of the damage to the product and photos of the box. Please allow up to 2 business days for a response.
ATTENTION PayPal Customers:
PayPal requires all orders be shipped to the shipping address associated with the PayPal account. This information supersedes the address you entered during the checkout process. You MUST ensure that the address in PayPal matches the address you are requesting your order be shipped to. This address may not be changed after your order is submitted. If you are unable to change this information, please select a different payment method.
Return/Exchanges and Order Cancellation Policy
We do not accept returns or exchanges and all sales are final. However, if there is an issue with your order, please reach out to us directly via email at email@example.com so we may further assist you. Please allow up to 2 business days for a response.
MISTAKES AND MISSING ITEMS:
Please inspect orders promptly once they arrive. If we made any errors, please notify us within 7 days of the delivery date. By human nature, we do make mistakes, and we are happy to get those corrected in a timely manner.
We do not accept cancellations. However, under special circumstances a cancellation request may be emailed to firstname.lastname@example.org with your order number, full name, address, and a reason for cancellation. We will notify you via email if a cancellation request has been approved or denied. If a request is approved, a refund for the order amount, minus a 15% cancellation fee will be issued back to the original payment method within 48 business hours. Shipping cost will not be refunded. Please allow up to 2 business days for a response.
Please Note: If your order has already been processed or shipped by the time a cancellation request is made, it will not be approved.
Refund times are subject to the terms outlined by the payment processor and are out of our control. If a refund has not been received within 14 business days, please contact your financial institution to investigate. If it appears that an error has been made on our end regarding your refund, please email us at email@example.com
We are committed to our customers and want to make sure that you're satisfied with your product(s) Please use our Contact Us page if you need to reach out to us.
FREQUENTLY ASKED QUESTIONS
Do you offer Discount Codes?
V8 Woodcraft Designs is proud to honor a 10% discount to all Military, First Responders, Medical and Teachers. Please email firstname.lastname@example.org with supporting documentation or identification to receive your discount code. All applicable codes must be entered at checkout and cannot be applied after a transaction has been completed. Discounts do not apply towards Pre-Sale, Custom Engraving, or Clearance/Seconds items and the cost of these items do not apply towards the necessary subtotal for wholesale discounts.
Could there be color variations?
To keep items in stock we may order the same items from various manufacturers, which may cause a slight and unavoidable difference in appearance. Colors can vary slightly from one batch to the next, or between different manufacturers, and Misbehaving Engraving cannot be held responsible for these color variations.
Are you able to send me a proof before shipping out my product?
We do not send any finished engraved and/or cut proofs. The only proof that will be sent is for custom orders that we deem necessary. This is to ensure the design requested is correct according to individual orders.
Are you able to engrave my logo?
Yes, we ask that all logos be sent in either PNG or SVG format and that you own or have proof of release to use
Do you offer local pick up?
Yes, local pick up is available in Thornton, CO. Please select the local pick-up option at checkout. You will receive an order completion email with instructions for your pickup. We offer a grace period of 7 days from the date of this email to retrieve your items. Please keep an eye on your junk folder. If your order is not picked up within 1-week future orders may be refused. On the 8th day, you will receive an invoice from us with shipping cost. This will need to be paid within 24 hours of the invoice date. After the 10th day if we have not heard from you and the shipping invoice is not paid then your order will be cancelled and disposed of without eligibility for refund.
Why is the engraving on my board lighter or darker than what is shown on your website?
Because our boards are made of all natural woods, the engraving will vary depending on the specific grains of that board. Each board will be unique and one of a kind
Can I place my cutting/charcuterie board in the dishwasher?
No, please only hand wash boards with warm water and a sponge using soap. Hand dry with a dish towel. Refrain from leaving the board soaking in a sink or dish pan. Please use a cutting board oil every month or so
I noticed an imperfection on my finished good. Why is that?
Each wood sheet is milled down from large pieces of lumber. Occasional imperfections such as knots, slight roughness, grain patterns, or difference in color is common with natural real wood.
Why is the engraving on my item lighter or darker than what is shown on your website?
Because our wood sheet items are made of all natural woods, the engraving will vary depending on the specific grains of that wood sheet. Each item will be unique and one of a kind.
HATS AND BEANIES
How do I care for the hats and beanies with the leather patch?
Please use a gentle detergent when washing using cold to warm water. Hand-wash (preferred) or wash on a delicate cycle. Do not put in the dryer, air dry only. All patches are adhered using heat activated adhesive with an industrial hat heat press.
Are the patches made of real leather?
No, the patches are made of leatherette (faux leather)
Terms of Service
This website is operated by V8 woodcraft Designs. Throughout the site, the terms “we”, “us” and “our” refer to V8 Woodcraft Designs. V8 Woodcraft Designs offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Wix They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Misbehaving Engraving, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Misbehaving Engraving and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com