The Story of V8 Woodcraft Designs
V8 Woodcraft Designs is a trendsetting Online Store, offering first-rate products and exceptional customer service to shoppers from all over the US.
Our name has become synonymous with quality, sustainability and reliability. We are proud to have produced years of happy customers and look forward to continuing our work for many more to come! Browse our site to explore our extensive selection and subscribe to stay in the know about special offers and discounts!
Order Processing & Shipping
We do our best to fulfill and ship orders out within 7-10 business days, sometimes sooner. Please note that turnaround time may be longer during holidays and can also depend on current production schedule. This production time is not included in the shipping or delivery time estimate. All products are shipped from Thornton, CO. Our products are made to order unless otherwise specified. Rush orders are available for an $25 additional fee.
Upon completion of an order, the package will be shipped within 1-3 business days. On occasion, if we see that more than one order has been placed by an individual, we may go ahead and combine those orders into one package to try and reduce the overall shipping costs. When orders are combined, it usually results in one of them being expedited, so we hope you will see this as a benefit to you.
The transit time for each order depends on the shipping method chosen at the checkout. Not all tracking events may be represented in real-time, and this causes a shipment to appear stalled at a particular place/event. There are also other factors beyond our control that may extend the delivery window, including but not limited to:
• Packages being handled by multiple carriers, when handed off to local carriers
• Local customs department processing time
For these reasons, we are unable to guarantee a delivery date with certainty.
Handling from mail carriers is beyond our control. However, if a product is damaged during transit a replacement will be sent once damaged product is returned (or disposed of if it is glass) along with a return mailing label. Please contact us at firstname.lastname@example.org with photos of the damage to the product and photos of the box. Please allow up to 2 business days for a response.
ATTENTION PayPal Customers:
PayPal requires all orders be shipped to the shipping address associated with the PayPal account. This information supersedes the address you entered during the checkout process. You MUST ensure that the address in PayPal matches the address you are requesting your order be shipped to. This address may not be changed after your order is submitted. If you are unable to change this information, please select a different payment method.
Return/Exchanges and Order Cancellation Policy
We do not accept returns or exchanges and all sales are final. However, if there is an issue with your order, please reach out to us directly via email at email@example.com so we may further assist you. Please allow up to 2 business days for a response.
We do not accept cancellations. However, under special circumstances a cancellation request may be emailed to firstname.lastname@example.org with your order number, full name, address, and a reason for cancellation. We will notify you via email if a cancellation request has been approved or denied. If a request is approved, a refund for the order amount, minus a 15% cancellation fee will be issued back to the original payment method within 48 business hours. Shipping cost will not be refunded. Please allow up to 2 business days for a response.
Please Note: If your order has already been processed or shipped by the time a cancellation request is made, it will not be approved.
Refund times are subject to the terms outlined by the payment processor and are out of our control. If a refund has not been received within 14 business days, please contact your financial institution to investigate. If it appears that an error has been made on our end regarding your refund, please email us at email@example.com
We are committed to our customers and want to make sure that you're satisfied with your product(s) Please use our Contact Us page if you need to reach out to us.
MISTAKES AND MISSING ITEMS:
Please inspect orders promptly once they arrive. If we made any errors, please notify us within 7 days of the delivery date. By human nature, we do make mistakes, and we are happy to get those corrected in a timely manner.